Paypal FAQs

Why should I enable PayPal?

PayPal is an internationally recognized way to make payments online. Donors with a PayPal account can make a donation in seconds. And if you have a verified Premier or Business account (free) you can also accept donations via debit and credit cards through PayPal. Business accounts are designed for individuals in addition to businesses.

PayPal is the preferred payment method for many, especially the more Internet savvy donors because it’s so easy to use and trusted.

Creating a PayPal account is free and only takes a few minutes. However, please note that verifying your PayPal account can take a few days.


What if I don’t or can’t enable PayPal?

No problem. You can still launch your fundraiser by just activating Stripe. You’ll always have the option to enable PayPal during your campaign.


Can I just enable PayPal and not Stripe?

Sure you can. In our first few years of operation PayPal was the sole payment method and worked very successfully.

However, please make sure your PayPal account is a verified Premier or Business account. When you login to PayPal, it will show you your account type and give you the option to upgrade.

It’s easy and free to upgrade to either account and when you have done so, donors will see the ‘buy as a guest’ option when checking out. The ‘buy as a guest’ option lets donors pay without having to login or register with PayPal.


Why isn’t my PayPal account connecting?

Please ensure that you are entering an email address that is associated with a verified PayPal account. If you are not verified, when you login to PayPal, just below your personalized welcome message it will say ‘Status: Unverified’. That will also show steps on how to get verified. You also need to make sure that you’ve clicked on the email verification link that PayPal sends you when you create a new account.

Other than that, we require that you enter your PayPal first name and last name. Please ensure that you enter your name exactly as shown on your account (with your middle name following your first name, if applicable). PayPal shows the exact name they have registered for you when you login to PayPal (see the welcome message near the top of the page).

For a detailed list of PayPal requirements with instructions, please see our PayPal setup page.


What are the fees associated with PayPal?

The average PayPal fee is a competitive 2.9% + $0.30 per transaction. For more info, please see the PayPal fees page.


My question isn’t answered…

Please read the PayPal FAQ or contact them here. They have an excellent customer service team ready to handle any question that you might have.